Your Friend With A Cube Van

Reviews

• Hal C.

  star star star star star 8 June 2026

  Very efficient and professional team of 3
  that transferred the complete contents
  of a 1 bedroom apartment + storage contents
  within the estimated time and with no
  post hidden charges. I recommend these
  folks for a hassle free move

• Praşanna J.

  star star star_border star_border star_border 1 June 2026

  3 hours late for the moving (very stressful as the condo building initially had a hard deadline for moving). They were meant to come for 2:00PM and didn't show up till 5:25PM.
  
  The actual moving guys were nice, but overall, would not recommend as it was very unprofessional being that late and also they ended up damaging my dresser so now it has deep scratch marks on it.
  
  In terms of the damaged dresser, I contacted them with pictures the same night of the move (when I noticed) and they did nothing to follow up or rectify the situation.
  
  Would not recommend (2 Men and a Truck were the last company I used and they seem to be the cheapest and most reliable, but they were booked the day of my move unfortunately).

• Susan C.

  star star star star star_border 1 June 2026

  My experience was very good - the fellows showed up on time, were very friendly, and they were able to use a regular van and not a big cube truck, which was much more suitable for my needs.

• David R.

  star star_border star_border star_border star_border 25 May 2026

  This is without a doubt the worst moving company I've ever hired.  I'm going to just state facts in point form. To summarize, in case you don't want to read this: There were thousands of dollars of damage done, they were slow and sloppy, they didn't work hard, and only responded to my damages claim after 3 emails a couple weeks apart and the threat of a lawsuit.
  
  On the way in:
  
  -They were extremely slow.  They worked like they were getting paid by the hour.  They did not show care, or seem to have any strategy for wrapping items nor putting them in the truck.  Most of the time one person would be working and the other person would be watching them.
  
  -After I specifically instructed mover Eric to please put moving blankets between each painting and picture, he agreed. I came back 10 minutes later to see he had stacked all 15 pictures and paintings against each other, with nothing in between them, not even going back to back, front to front. The weight and friction of this (especially wires against the front of each piece of art caused many scratches on both the frames and actual art, seriously damaging them. He could offer no explanation as to why he didn't do as he said he would, and commented that they were in fact damaged, and that he knows that often the frames are more expensive than the pieces.  Although parts of this are covered in their waiver, the damage occured not during the move, but before, because the mover didn't actually wrap them.  Estimated damages to frames and art by art repairer: $3000
  
  -Eric later decided that even though I asked him to please wrap our fabric headboard before moving it, that it was ok not to, and that it was a good idea to please it fabric side down on the floor of the garbage room/moving area.  Then later, on the floor of the dusty, dirty moving truck
  
  -After I asked mover Alex to please get back to work, he had a freak out, screamed at me, stopped working and walked off.  The boss (Denis) came by and couldn't find him.  He was pouting in the truck, as his boss was doing his job for him.  He was in there, getting paid, not working, for over an hour.  Eventually Denis convinced him to come out and work, but he mostly just stood around.
  
  -They stored our stuff for the week while our new place was undergoing renos.  Because of the trouble, they waived the storage fee which was very nice.  They also didn't charge us for wardrobe boxes, which again was very nice.
  
  A week later on the move in:
  
  -They used 3 movers to speed up the process.  They lifted an armoire (fairly heavy) and placed it down too hard on one leg, and it snapped.
  
  -1 mover (Mike) arrived from the storage facility to our house, and got to work.  Even though he left at the same time as the other two, they decided to go for coffee (while we were paying them $135/hour) and arrived 25 minutes after him.  
  
  -They dropped the aforementioned armoire down the stairs while moving it 5 times.  This was due to constant miscommunications about how to lift it.  I've moved this armoire with my dad 3 times and never had a problem.  We are not professional movers.  Yes, 5 times.  Of course it was dented all over with gouges and scratches.  Estimated damage by carpenter: $1500
  
  -The stairs were also destroyed from the armoire crashing into the 5 times.  Not just scratched, but dented and gouged all over.  They will have to be completely replaced.  Estimated replacement cost by carpenter: $2000
  
  I stupidly paid the bill after this and should have refused.  It took 3 emails to get a response about the damages claim, and they got back to me only after I told them I would be taking them to small claims court.  I sent pictures of all the damages, of course.  They came and took a look, and then I didn't hear from them for a couple weeks despite numerous emails.  Eventually, they told me they would offer me $300 as compensation.  Wanting to be done with them, I took it rather than pursue them in small claims court.  They did fix the glass for one of the pictures that was broken, so there's that.  $300 to offset about $6500 worth of damages.  I sure learned my lesson about going with a cheap moving company!

• Andrea P.

  star star_border star_border star_border star_border 17 May 2026

  Let me sum this company up in one word: unprofessional.
  I found this company last minute to move on the 31st of August.
  The move-in was decent until one of the workers dropped my desk on it's leg which resulted in it breaking. I was aware of their damage waiver which states the various items that they are not liable for in case of damage; however, my desk was not part of this list which led me to call and inform them of this. The receptionist was kind when I explained the situation and told me that their boss would get in contact with me. When he did call me, we talked on the phone and he told me to send pictures of the damage as well as mentioned that he would like to come by to see the desk in person as well as fix it himself. I agreed and sent photos to him. He responds by texting me "Got it! This is fixable". I let him know that I'm most likely unable to have him come by the same day since I had a meeting to attend, however, I mentioned that if the meeting ended early that I would let him know to see if he would still be willing to come by and fix it. After my meeting ends, I let him know and ask him if he'd still be able to come by to fix it or if he'd like to come by the next day - which ever is more convenient for him. However, he responds to this by saying "I'm working and exhausted". Like are you kidding me? This is YOUR company's fault. You stated that you would fix it rather than reimbursing me with money which is actually what is stated in YOUR company's contract in the case that an item is damaged or lost. So then I asked him to confirm when he's coming by asking him: "Does tomorrow work or Tuesday since tomorrow is Labour day". This man has the audacity to respond to me by saying "Please". Once again, this is on your company yet you show no efforts to take responsibility for it. I ask him what time he can come by and he never responded to me.
  It's absolutely disgusting to see that people will run a business and be this unprofessional about it even when they are in the wrong.
  
  Long story short? Don't waste your time or money with this company.